Please select a topic
- What is the delivery fee for Standard Home Delivery service?
- Can I collect my order from the Watsons stores?
- Can I track my order?
- Do you deliver to any location within Singapore?
- Do you ship overseas?
- How do I go about collecting my order from a Watsons store?
- How long is the delivery period?
- Is there a collection period if I select 'Click and Collect' as my preferred delivery method?
- Is there any delivery charge?
- What are the available delivery options?
- When will I get my order?
- Which are the Watsons stores that I can collect my orders from?
- Why I do not receive free delivery at checkout even after I meet the minimum spend value?
- Will I be notified upon delivery (for Home Delivery) or when my order is ready for collection (For Click and Collect)?
- Can I still change to a different collection store after I have placed my Click and Collect order?
- What are the terms and conditions of the Click & Collect $4 OFF coupon?
- What is Click & Collect Express (CCE)?
- What is the difference between Click & Collect and Click & Collect Express?
- How do I know if my Click & Collect Express order is ready for collection?
- How do I know if products selected are available for Click & Collect Express?
- Can I combine an “Online Only” products into my Click & Collect Express order?
- Can I change/edit my order after my order has been confirmed?
- How do I know if my order is a Click & Collect Express?
- Don’t see the Click & Collect Express option?
- List of stores with Click & Collect Express service
- What is Home Delivery Express?
- What is the difference between Home Delivery and Home Delivery Express?
- What are the fees for the Home Delivery Express?
- Can I combine an “Online Only” product into my Home Delivery Express order?
- Can I change / edit my order after my order has been confirmed?
- Don’t see the Home Delivery Express option?
- How do I choose the Home Delivery Express option?
- Where can I find Standalone Watsons Stores?”
- Is there an order limit / quota per item?
- Can I cancel my order?
- Can I redeem my member points for online purchases?
- How can I browse or find a product?
- How do I check on my available e-coupons and/or e-vouchers and their details, in my account?
- How do I receive eCoupon or eVoucher?
- How do I save products in my wish list?
- How do I use my eVoucher to pay for an order?
- Full Terms & Conditions of eVoucher
- How do I use my e-coupon to offset my order?
- I am having trouble making payment with my credit card.
- Is there a minimum amount required to checkout?
- Is it secure to purchase products and pay using the above payment modes with Watsons online?
- What are the available modes of payment?
- What if the item I wanted/ordered, is out of stock?
- What is the expiry date of online products?
- What is the difference between e-coupon and e-voucher?
- What should I do in case of order dispute?
- Why did I not receive a paper invoice with my order?
- Can I change my order after it has been placed?
- How do I place an order?
- Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?
- Are there points issued when I purchase Watsons vouchers or Watsons gift card?
- If I fail to present my Watsons Card at the time of purchase, can I get the points re-credited to my account by presenting the receipt at a later time?
- Are there any privacy protection measures for my personal information submitted online?
- Are my points reflected on the website as soon as I make a purchase?
- Are goods redeemed with points returnable?
- Can I convert the points accrued into cash and withdraw it from my account?
- Can I earn points from my purchases made online?
- Can I use points to buy Watsons voucher or another Watsons Card?
- Can I transfer my membership to someone else?
- How do I apply for a Watsons Card?
- How can I utilise my points accrued in my Watsons Card?
- How do I check my points accumulated in my account?
- How do I earn points?
- How do I inform and update Watsons on the change in my personal details?
- How do I unsubscribe from marketing/promotional communication from Watsons?
- I have recently purchased a card from the Watsons store. How do I proceed with the card activation?
- If I fail to present my Watsons card but manage to provide the store with my card number, can I still enjoy all member-exclusive benefits and accumulate bonus points?
- If I lose my Watsons Card and the points are used by others for product redemption, can I apply for compensation?
- If I lose my Watsons Card or when it is damaged beyond normal use, how do I get a new card?
- If I make my purchase using Watsons vouchers or Watsons gift card, will there be points credited to my account?
- If I make my purchase using vouchers from credit cards (Maybank Treats, DBS, etc) and mall (CapitaVoucher etc), will there be points credited to my account?
- If I wish to return a product I bought from Watsons Singapore, will the points I have earned from the purchase be deducted from my account?
- If I offset my purchase with my points, will there be points credited to my account?
- If my Watsons Card is taken away by another person, will it be possible that he can redeem benefits with the points accumulated in my card?
- If my points are insufficient to offset the total value of the transaction, can I offset part of the transaction with all my points and pay the remaining amount in cash?
- If my Watsons Card is taken away by another person, will it be possible that he can read my personal information from the card?
- Is a minimum amount of spending required before I am eligible to apply for a Watsons Card?
- Is there a ceiling limit for the points accumulated in my account (for example, a maximum of 1000 bonus points. Will any surplus over that be deemed invalid for use)?
- Is it possible to merge the points accumulated in the two Watsons Cards owned separately by myself and another party?
- Is there a validity period for the Watsons Card and the points accumulated?
- Is there a validity period for the Watsons Card? If yes, how long would that be?
- May I share my Watsons Card with others for member benefits?
- Is there any requirement regarding the number of points to be used each time I want to redeem my points?
- Where can I use my Watsons Card?
- What is the minimum number of points required for redemption?
- Will I be able to enjoy all member benefits instantly after I get my Watsons Card?
- As a member, what benefits do I enjoy on my birthday?
- How can I deactivate my Watsons membership/online account? Can I activate my account again if it has been deactivated?
- What is Watsons Elite membership programme about?
- How to qualify as Watsons *elite*?
- How long does it take to upgrade my membership status to Watsons Elite after I have accumulated S$1,200 spending from recent purchase? What is the qualification period?
- As an elite member, do I enjoy the 10X birthday points?
- How can I enjoy 5x points on Watsons Brand products as a Watsons Elite member?
- As an Elite member, how do I earn 300 Bonus Points monthly?
- Will I receive additional physical card if I qualify as Watsons Elite?
- Can Watsons Singapore Jubilee member enjoy Jubilee discounts overseas?
- Can Watsons Singapore member earn Birthday Points if she has made the first purchase at overseas stores?
- Can Watsons Singapore member enjoy Bonus Points if he/she has purchased Watsons Brand products at overseas stores?
- Can Watsons Singapore member redeem points at overseas stores?
- Can Watsons Singapore member ‘s overseas spend be counted towards the annual minimum spend to maintain / qualify for next year’s elite membership?
- Can a refund be done at Watsons Singapore store if the purchase was from Watsons overseas store?
- How long does it take for points to be reflected in the Points History?
- If there is any points discrepancy for overseas purchase, who can I contact?
- In the event that Watsons Singapore member has forgotten to scan eCard/physical card at overseas store, can he/she request for points to be manually credited thereafter?
- What is Watsons One Pass?
- What is the point conversion rate like for Singapore Member?
- Which markets are included in this programme?
- Which other markets are not included?
- Can Watsons overseas member enjoy Birthday Points if she has made the first purchase at Singapore Watsons stores?
- Can Watsons overseas member earn basic points and/or get member discounts at Watsons Singapore airport stores or atriums?
- Can Watsons overseas member redeem points at Singapore Watsons stores?
- Can Watsons overseas member enjoy Watsons Singapore Jubilee discounts?
- How long does it take for points to be reflected in the Points History?
- If there is any points discrepancy for overseas purchase for non-Singapore members, who can I contact?
- What is the point conversion rate like for overseas members?
- Is Watsons compliant with PDPA Advisory Guidelines?
- How will this affect me?
- Can I quote my NRIC number or mobile number to earn points in-store?
- How do I download Watsons Ecard?
- How do I log in to Watsons account without NRIC number from 26 August onwards?
- What should I do if I have changed my mobile number?
- I tried to activate my Watsons card but I cannot proceed as I am informed that my mobile number has been used by someone else. What should I do?
- Can I update my personal data at any one point of time?
- When will the change in GST from 8% to 9% take effect in Singapore?
- Is 9% GST applicable on the prices of all products sold at Watsons?
- How do I know how much GST is charged by Watsons?
- With the GST changed to 9%, are there any changes to Watsons’ refund and exchange processes?
- How will a refund of transaction made in 2023 be treated when refund takes place in 2024?
- Are there any changes in tourists making GST refunds?
- How does a Walk-In Order work?
- Can a Walk-In Order be made at any Watsons stores?
- How long does it take for collection of a Walk-In Order from the store where the purchase is made?
- How long does it take for delivery of a Walk-In Order?
- Is there a minimum purchase to be entitled for free collection and delivery of a Walk-In Order?
- What is the delivery fee for a Walk-In Order?
- How can I track the delivery of a Walk-In Order?
- How do I get a refund for Walk-In Order?
- What do I do if I have missing item(s) from a Walk-In Order?
Please select a topic
Shipping & Delivery
Click & Collect Express
Home Delivery Express
Card Activation
Return & Refund
Promotions
Order & Payment
Membership FAQ
Watsons Elite
One Pass (SG)
One Pass (Overseas)
PDPA Compliance
My Account
Friend Get Friend
GST Rate Adjustment
Customer Service
Walk-In Order FAQ
VISA Security Update