The following stores and pharmacies are standalone outlets.

Each item is limited to 24* units per customer every 7 days. Should you need to order more, please seek customer service support through LiveChat on our website and mobile app. For products that are out of stock, you may wish to click "Notify Me" near the product image so that we are able to notify you via email once stocks have been replenished. * Selected restrictive items may be limited to lesser quantities depending on their available supply..

We are sorry that cancellation for Express order (Home Delivery Express / Click & Collect Express) is not possible.

If you would like to cancel your standard delivery order, please navigate to My Account > Order History or My Account > Order History > Order Detail Page and click “Cancel”.  Select the most appropriate reason and submit your cancellation request. Your refund will be processed and you will receive an email notification that your order has been cancelled successfully.

If you are not able to cancel your standard delivery order, it might be because:

• Your order has already been packed and/or shipped; or
• Your order consists of Supplier Direct Delivery products.

Please contact our Customer Service team for further assistance. 

 Yes! You may redeem your points for any online purchases at watsons.com.sg. To redeem, login to your member account before making an order and upon check out, you may choose the amount you'd like to redeem, up to the maximum redemption dollar value based on your available points, which will be shown at the checkout page.

 You may browse and find a product by categories and sub-categories in our website. You may also further narrow down the list of items by selecting the filters on the left navigation on each main/sub category page. If you already have a product in mind, you may simply type in the keyword in the search bar, which will direct you to a page containing the products related to your keyword. Alternatively, you may also add products into your wish list so that you can conveniently access to these products during your future visits!

 To check on your e-coupons or e-vouchers details, including expiry dates, you may access these information via 'e-coupon and e-voucher' in 'My Account', after logged in.

 Watsons Online run certain promotions that include the issuance of eCoupon or eVoucher. As these are electronic coupons or vouchers, they would not be delivered together with your order. Instead, they will be issued via email within 1 month after the stated date found in the Terms & Conditions section of the promotion landing page.

 If you haven't quite made a decision on an item, don't fret. You may add them in your wish list and create as many wish lists as you want. You may access your wish list after you've signed in, by clicking on 'My Wish List' on the top right bar.

1.       eVoucher is applicable for online order at Watsons Online (www.watsons.com.sg) and on Watsons SG app only. Not applicable for usage at any of Watsons physical stores.

2.       eVoucher is valid for redemption of equivalent value in Singapore dollars only.

3.       eVoucher is only valid for one-time usage and per customer basis.

4.       A minimum spend of $5 is required for all online orders.

5.       eVoucher value is only not redeemable for member card purchases and delivery charges.

6.       To use the eVoucher, simply login to your account, add items to shopping basket, and enter the eVoucher code under ‘Promotion Code’ at page 3 of checkout page.

7.       eVoucher code should be applied upon checkout and may not be applied to orders already placed.

8.       eVoucher are not to be used in conjunction with other promotion codes, selected eVouchers / eCoupons and other promotions.

9.       Each eVoucher is to be redeemed in full and in a single transaction only. Any remaining unused value will be forfeited.

10.    Extension of eVoucher validity is strictly not allowed.

11.    Under no circumstances can any portion of this eVoucher be exchanged or converted into cash, whether through refund or otherwise.

12.    eVoucher is not replicable if lost under any circumstances.

13.    Watsons reserves the right of final decision to refuse the use of any eVoucher in any cases of dispute.

Every e-coupon that you are entitled to, will be automatically stored into your account and ready for your redemption immediately, before expiry or promotion ends. As these are promotional coupons, they are non-transferrable.
To use the e-coupons, simply:
Add your items and proceed to checkout.
Login to your account if you have not done so. After which, the list of your available e-coupons will be reflected at the checkout page.
Select the e-coupon that you'd like to redeem. Only 1 e-coupon can be use at one time and please note that any excess value of the e-coupon redeemed will not be refundable.
Lastly, select your preferred payment mode to proceed with the payment of the final payment balance.

 If you receive an error message related to credit/debit card failure, please double check that the 16 digit credit card number, expiry date and CVN code are inputted correctly. If you still receive an error message after validation and a second attempt, try making payment with an alternative card. For further assistance on your card error, please contact the issued bank of your credit/debit card.

 Yes, a minimum nett spend of $3 is required.

 Yes, definitely! Watsons.com.sg is secured with Secure Socket Layer (SSL), which encrypts all your personal information so that these information remains only with us. Other than that, to enhance security, we do not store your credit card information. Upon check out, you will be re-directed to our payment gateway provider secured site and also 3D secure site for one-time pin input, in order to complete the transaction successfully.

You can place an order and choose to pay using any VISA/Mastercard Credit or Debit card or American Express card.

 We always try to ensure that the products in our store are always available and available stock count in our system is accurate. However, if the item you wanted is not in stock, you may click on 'Notify me when available' button (available at each product page) and we'll send you an email once the items are back in stock. If you have placed an order with an out-of-stock item, our customer service will contact you to advise you on the next stock availability or process a refund via e-voucher to you.

Unless explicitly stated, Watsons ensures that the products sold online will have a minimum 9-month shelf life for orders sent via Home Delivery Standard and Click & Collect Standard services. You may return and get a refund should there be any issue with the products. However, please take note that some products (for example: disposable surgical masks) are not exchangeable/refundable due to hygiene purposes.

 E-coupons are promotional codes/vouchers that allows you to offset a certain value of an item/order purchased with or without a certain purchase criteria met. These e-coupons can come in forms of percentage or dollar value discounts. E-vouchers are cash/gift vouchers issued by us (usually for refund cases) that you may use as a payment mode, to offset your purchase.

In case of order dispute, please contact us within 7 days upon receiving your parcel. You may contact our customer service via 'Contact Us' form on our website.

Orders past the 7 days limit will be subjected for review on a case-by-case basis.

 In our efforts to go green, we have replaced paper invoice with electronic invoice. Login to your online account and download the copy of the electonic invoice from your order history.

Once you've receive an order confirmation email, your order has been processed and no further changes can be made. We'll process your order quickly once we've receive your order, as we strive to deliver and get the items to you as soon as possible. Therefore, changes to your items (eg. Change of items, colour, quantity, size and etc) will not be allowed once the order has successfully put through. You may place in a new order if you'd like to order additional items and delivery charges may imposed.

 You may browse for products or our recommendations through the various categories on our website or simply do a search using keywords if you already have something in mind.

Click on the product thumbnail to find out more details.
Select the number of quantity and click 'Add to cart' if you'd like to purchase.
You may continue shopping or click on 'Check out' once you are done with your selections.
Check on your items, quantity and prices in your shopping cart, to ensure they are correct, before proceed with checkout.
You may be requested to login to your online account/Watsons member account, if you have not done so. If you do not have any account with you, you are required to create an online account with us, in order to make an order on watsons.com.sg. To find out how to create an account, click here.
Select your preferred delivery method and, fill up the delivery and billing address.
Select your preferred payment mode and proceed with payment.
Once done, you have successfully placed an order and will receive an order acknowledgement email!
Order confirmation will be sent to your registered email as well, when your order has been processed.
Your order will be delivered to your delivery address or the preferred collection store in the next 2 working days.
To track on your order, you may check them via your 'Order History' in 'My account'.