Points earned are based on the total amount settled in each purchase. Accumulation of receipts for Points issuance is not allowed. For example, if you spend $8 for a certain purchase (1 Point earned), and after the transaction is settled, you spend $8 for another purchase (1 Point earned), the total Points accrued from the two purchases should be 2 rather than 3.
Only points will be credited for the purchase of Watsons gift cards.
The Watsons Card is the only proof of your right to enjoy the benefits. The verification mechanism is activated once your card is scanned on our machine during the transaction process and the card number is read successfully. Even if you may present your Watsons Card together with the receipt at a later time, we are unable to credit the points to your account for your previous purchase. Please remember to bring your Watsons Card with you whenever you shop at our stores.
All personal data submitted will be kept highly confidential. Our site is secured with Secure Socket Layer (SSL), which encrypts all your personal information so that these information remains only with us. Your contact information will be used by Watsons for communications on your order, or updates on our news and promotions. If you lose your Watsons Card or need to update your personal data, you will be prompted for identity verification, based on the information you submitted.
Point balance is updated on the website one day after transaction. As such, it is best to check your Point balance one day after transaction.
No withdrawal of cash is allowed from your account.
Yes, you can! Just like how you usually shop and earn Points at our physical stores, you can also earn Points for orders made online.
No. Watsons membership is non-transferrable.
To sign up as a member, simply visit any Watsons store located islandwide to purchase a physical membership card and enjoy a lifetime of Watsons Members’ exclusive benefits. Find your nearest store here.
Or, apply for a Watsons eCard online by following these steps:
1. Visit https://www.watsons.com.sg/register/main to sign up as a Watsons Member. Make sure ‘Yes, I already have a Watsons Card’ is unchecked
2. Key in your mobile number and click on ‘Get OTP code’
3. Key in OTP code that has been sent to your mobile . If you did not receive the OTP code within one minute, please click ‘Send Verification Code Again’.
4. Check ‘Sign up as Member at SGD $3’ and follow on-screen instruction to make payment to enjoy a lifetime of Watsons Members exclusive benefits!
5. Note that physical card will not be issued for online membership sign-up.
Points accrued may be redeemed to offset your next purchases at Watsons physical stores (except Changi Airport stores) and Watsons online. Points can be redeemed at the conversion rate of 20 Points = $1. You may also keep accumulating Points through several purchases and redeem goods of higher value at a later time.
You may login to your account online and check your Point balance in your account summary, or click on ‘Points Balance / Transaction’ under ‘Membership’ to see your Points transaction history. Alternatively, you may check with the friendly cashier at our stores or via the sales receipt you get from each purchase.
Earn 1 Point with every $5 nett spend. Earn 3x Points on your Watsons Brand purchases with a minimum $15 nett spend on Watsons Brand products, and 5x points on the first transaction made during your birthday month.
You may update your personal information (such as mobile phone number, email address) through watsons.com.sg. Login to your account. Mouse over ‘Hello, Login? Your Account’ on top right corner and click on ‘My Account’. Click on ‘Update Details under ‘My eStore Account’. Update your personal details accordingly and click ‘Update’.
1. Firstly, login to your account by entering your email address/ 11-digit card number and password.
2. Click on ‘Update Details’ → ‘Edit Profile → Choose your contact preferences → Click ‘Update’.
To activate your Watsons Card online, simply follow these simple steps:
1. Mouse over ‘Hello, Login? Your Account’ on top right corner and click on ‘Sign up / Activate Card’.
2. ‘Yes, activate / link my member card to start enjoy member offer & discount’ should be automatically checked. Input your 11-digit Card Number and 6-digit initial password (at the back of your Watsons Card) and click ‘Submit’.
3. Fill in your personal details and click ‘Create’.
4. Key in the activation code sent to your registered mobile number and click ‘Submit’. If you do not receive the activation code within one minute, please click ‘Resend SMS’.
Alternatively, you may download our Watsons Mobile App to activate your card. However, 20 Bonus Points will not be awarded to Members who activated their Watsons Card through our Membership Hotline.
The Watsons Card is the only proof of your right to enjoy the benefits. The verification mechanism is activated once your card is scanned at our POS during the transaction process and the Card Number is read successfully. Please remember to bring your Watsons Card with you whenever you shop at our stores.
Do report your card loss online immediately. If your Watsons Card has been misappropriated before you file the loss report, Watsons will not be held responsible for loss of Points.
If your card is damaged beyond normal use, you may switch to the Watsons eCard available on the Watsons app. With the eCard, you can track your points anytime, and scan your eCard in-store to earn or redeem your points instantly. For more information, click here. If you do not recall your Card Number, you may contact our Customer Service for assistance.
If you lose your Watsons Card, you may report the loss online at www.watsons.com.sg/contactUs.
Click Login to your account. Mouse over ‘Hello, Login? Your Account’ on top right corner and click on ‘My Account’. Click on ‘Card Loss’ under ‘Membership’. Once you have submitted the card loss request, your Watsons Card and Points will be frozen.
You may apply for a new card by clicking Apply for Card’ at the card loss confirmation page and you are required to make a $5 card replacement fee. Alternatively, you may purchase a new Watsons Card at any Watsons stores (except Changi Airport stores). After successful purchase of a new card, you will be asked to activate your new card.
Upon activation, click on ‘Card Loss’ again to do a transfer of your current Points to your new card and the process is completed (you may be required to re-login again using your old card details if you are not signed in). For security purposes, your first and last names, birth date and mobile number must be exactly the same (case sensitive) for both cards in order to perform the Points transfer. Watsons will not replace any lost, damaged or stolen Watsons Card. If your Watsons Card is misappropriated by others with malicious intent before you file the lost report, Watsons will not be responsible for any loss of Points.
Points will be credited to your account based on the nett amount after deduction of total voucher or gift card value.
Yes. Points will be credited to your account based on the nett amount before deduction of total voucher value.
(1) If you choose to exchange the product for goods of the same value, no deduction of Points will be made.
(2) If you choose to return the product, the Points credited previously will be deducted from your account and you will receive a cash refund for your returned goods.
(3) In cases when you want to return a product while there are insufficient Points left in your Member account for deduction, you are only allowed to exchange the product with goods of the same value.
(4) In cases when you want to return a product redeemed wholly or partly with Points, we highly suggest that you opt for exchanging the product for goods of the same value, since the deducted Points will not be refunded. For example, For example, if you return a product priced at $25, 5 Points will be deducted from your account ($5 = 1 Point).
Yes. However, points will be credited to your account based on the nett amount after points redemption.
Yes. Therefore, you need to take good care of your Watsons Card and do not lend it to others for use. If you lose your Watsons Card, please report the loss online via https://www.watsons.com.sg/contactUs.The affected Member account will be frozen only after the loss is reported.
Yes, you may use the maximum points available in your account to offset your transaction partially, and pay the remaining amount in cash, as long as the points are redeemed in multiples of 20.
No, you may simply sign up for a Watsons card anytime through Watsons online, Watsons mobile app or visit any Watsons stores island-wide (except Changi Airport stores).
No. The more bonus points you accumulate, the bigger redemption capacity you have.
However, each Member is limited to using the Watsons Card 5 times each day only.
No. The Watsons Card is designated for individual use by the respective Card Member only. No merging or transfer of Points from different Watsons Cards is allowed.
Watsons Card offers a lifetime membership, while the Points credited have their separate validity period. Points issued are valid till the end of the next calendar year. For example, Points issued in June 2017 are valid till 31 Dec 2018, unless otherwise stated.
No, Watsons Cards offers a lifetime membership. However, Watsons is not liable for lost card. You will need to get a new Watsons Card at $5.
Sharing of Watsons Card is not allowed in case of misappropriation.
Points have to be redeemed in denomination of 20 Points, which is equivalent to $1. For example, you can redeem 200 Points to offset $10 from your purchase.
You may use your Watsons Card online at watsons.com.sg or any Watsons stores island-wide. However, for purchases at Watsons stores in Changi Airport, Points earned will be credited to your account on the next working day and Points redemption will not be available.
As Points are to be redeemed in denomination of 20 Points (equivalent to $1), a minimum Point balance of 20 Points is required.
Yes, you may start accumulating Points immediately. However, to redeem your Points and/or enjoy 5X Points in your birthday month, you will need to activate your Watsons Card as soon as possible. You may activate your card online, our Watsons Mobile App. 20 Bonus Points will be credited into your account on the next working day upon successful activation through our website or mobile app.
Watsons members earn 5X birthday points on the first purchase made during the birthday month, while Elite members are entitled to 10X points.
These points will be credited to the member’s account within 7 working days, and will not be reflected in the transaction receipt. For online purchases, birthday points will be credited within 7 working days of the order’s delivery date.
If you are a Watsons Member, do note that Watsons Membership is for lifetime which allows you to earn & redeem points for your purchase, enjoy members’ benefits etc. If you deactivate your account, you will not be able to enjoy all the members’ benefits.
If you are not a Watsons Member but have previously created an online account and would like to deactivate it, please send in your request through www.watsons.com.sg/contactUs.
Please note that the deactivation process for both the Watsons membership or online account is irreversible. If you would like to enjoy the Watsons membership benefits or shop on Watsons Online again in the future, you would need to sign up for a new account