Terms & Conditions for Watsons One Pass Programme

1. Participation
1.1. The Asia One Pass Programme is available to all Watsons Singapore members, except members with Watsons Singapore Tourist Card. Under the Asia One Pass Programme, Watsons Singapore members may earn basic loyalty points and enjoy selected member benefits for their purchases at participating Watsons stores overseas.

1.2. These terms and conditions for the Asia One Pass Programme are in addition to and supplement the terms and conditions that apply to your membership in the Watsons Singapore loyalty programme .

1.3. By activating a Watsons Singapore Member Account, or by using services or other benefits connected with that account, you agree to the Membership Terms and Conditions and the Asia One Pass Terms. In the event of any conflict or inconsistency between these Asia One Pass Terms and the Membership Terms and Conditions, the Membership Terms and Conditions will prevail.

1.4. We may disclose information regarding you and/or your Watsons Singapore Member Account to any third party for the purpose of this Service. Please read our Privacy Policy.

2. Earning Watsons Singapore Member Points and Enjoying Other Member Benefits

2.1. The Asia One Pass (“Service”) allows you to earn Watsons Singapore Member Points on eligible transactions at the participating offline Watsons stores below:

• Mainland China
• Hong Kong
• Macau
• Taiwan
• Singapore
• Malaysia
• Thailand
• Indonesia
• The Philippines
• Türkiye

2.2. To earn Member Points, your physical or virtual Watsons Singapore Card must be presented on payment. We may ask you to verify your identity. The Watsons Singapore Member Points earned will be awarded to the associated Watsons Singapore Member Account, subject to these Asia One Pass Terms.

2.3. Watsons Singapore Member Points will not be awarded for certain products and/or services that are excluded from the Service. Participating Watsons stores may have different exclusions from time to time, please check with the relevant store for products and/or services that do not qualify for the Service.

2.4. If a participating Watsons store exits the Service for any reason, no Member Points may be earned for transactions at such participating stores from the date it exits the Service.
2.5. The Service is not applicable if Watsons Singapore Member Points may be earned for the same transaction pursuant to the Membership Terms and Conditions of your Watsons Singapore Member Account (e.g. under local earning rates). Any duplicated requests for Members Points in respect of the same transaction will be automatically cancelled.
2.6. Watsons Singapore Member Points redemption is not available outside of the home jurisdiction of the Watsons Singapore loyalty programme.

2.7. The Service may not be used in conjunction with any other discounts or offers, and cannot be used with other membership benefits and privileges (e.g. earn 5X points /10X points during your birthday month, earn 3X bonus points / 5X bonus points for Watsons Brand purchases, Watsons Singapore Jubilee Benefits) available at the participating Watsons overseas stores. Please check with the relevant store for membership benefits and privileges which are available in conjunction with the Service.

2.8. Transactions made at participating Watsons overseas stores pursuant to the Service will not count towards qualification for Watsons Singapore Elite membership upgrade, renewal or other maintenance of your Watsons Singapore Member Account status.

2.9. Any transactions that are found to be fraudulent or eventually cancelled or refunded will be considered as ineligible transactions and are not applicable to the Service. In the event of refunds, any Watsons Member Points received for the refunded transactions may be removed from your Watsons Singapore Member Account.

3. Conversion Rates
3.1. The rate of Conversion of Watsons Singapore Member Points is based on the net spending amount on eligible transactions, in each case determined by us in our sole discretion. We may modify the rates of Conversion at any time in our sole discretion. Visit the Conversion Chart to see the current rates of Conversion that apply to your Watsons Sinagpore Member Points at the time you request your conversion.

3.2. Charges that do not qualify as net spending include, without limitation, taxes, fees and other charges such as shipping fees.

3.3. When a foreign currency is used for settlement, the amount of Watsons Singapore Member Points earned at participating Watsons stores may be converted to the local or another designated currency at the exchange rate selected by us.

4. Requirements For Conversion
4.1. Your Watsons Singapore Member Account must be active and in good standing under the Membership Terms and Conditions. If your Watsons Singapore Member Account is terminated or suspended at any time, for any reason, you will be disqualified from participating in the Service.

4.2. You must satisfy the minimum net spending amount required on eligible transactions for Conversion. We may in our sole discretion prohibit any Conversion of Watsons Singapore Member Points, or limit the minimum and/or maximum number of Watsons Singapore Member Points that may be converted under each Conversion, including the net spending required for any Conversion or the number of permitted Conversions in any given period.

5. Timing
5.1. Watsons Singapore Member Points will be awarded to your Member Account in approximately 3 days for transactions made at Watsons Offline Stores.

5.2. Notwithstanding anything stated herein, we reserve the right to postpone the award of Watsons Singapore Member Points and shall not be liable for any delay of Conversions for any reason whatsoever (including without limitation, delay due to incorrect information in the system or due to system constraints and errors).

6. Our Liability
6.1. While we will use reasonable endeavours to provide the Services, we are not responsible for any failure to submit, process or award any Conversion.

6.2. We are not responsible for: (a) any loss or misdirection of, or delay in receiving any requests or correspondence in connection with Conversions, including but not limited to any failure to present a valid physical or virtual Watsons Singapore Member Card on payment, voluntarily or involuntarily, whether by reasons of incorrect entries, network disconnection, technical device malfunction or any delay, interruption or disruption of our platforms or systems or otherwise; (b) any fraud, theft, unauthorised transactions or requests for Conversions; (c) any acts or omissions of third parties (including, without limitation, participating Watsons stores); or (d) any errors published in relation to the Service, including, without limitation, any pricing or typographical errors, errors of description, errors regarding participating Watsons stores, and Service affiliates, and errors in the crediting or debiting of Watsons Singapore Member Points from Watsons Singapore Member Accounts. We reserve the right to correct, without notice, any errors.

6.3. We make no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Service by participating Watsons stores or third parties.

6.4. IN NO EVENT WILL WE OR OUR AFFILIATES (INCLUDING WITHOUT LIMITATION ANY PARTICIPATING WATSONS STORES), AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE SERVICE, THESE WATSONS ASIA PASS TERMS, OR THE LOYALTY PROGRAMME.

6.5. This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under law, be excluded.

7. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

8. General
8.1. Watsons Singapore Member Points have no monetary value and cannot be exchanged for cash.
8.2. We shall have the sole discretion to determine eligibility to participate in the Service. Our decision on all matters and disputes concerning the Service shall be final and binding on you. In the event of any disputes, we reserve the right to deduct, without notice, the appropriate Watsons Singapore Member Points from your Watsons Singapore Member Account.
8.3. The use and/or conversion of Watsons Singapore Member Points may be subject to further terms and conditions or restrictions. Additional terms may apply to specific participating Watsons Singapore Member stores.

8.4. We reserve the right to terminate, change, or modify the Service and/or these Asia One Pass Terms from time to time without prior notice, including the requirements for Conversions and the rates that apply to Conversions. We may notify you of any such change(s) by such means of communication and in such manner as we consider fit. If you continue to use the Service after such notification, then you shall be deemed to have agreed with and accepted such change(s).

8.5. Failure by us to enforce a right does not result in waiver of such right.

8.6. You may not assign or transfer your rights under these Asia One Pass Terms. These Asia One Pass Terms describe the relationship between you and us, they do not create legal rights for other persons, even if they may benefit from such relationship.

8.7. If any of these Asia One Pass Terms are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Asia One Pass Terms and the remaining provisions shall remain in full force and effect.
8.8. You and we agree that the laws of Singapore apply to these Asia One Pass Terms and that any dispute between us regarding the Service or arising out of or in connection with these Asia One Pass Terms will be dealt with by the courts of Singapore.

8.9. Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.
8.10. All capitalised words and expressions in these Asia One Pass Terms shall, unless otherwise defined herein, have the same meanings as defined in the Membership Terms and Conditions.

8.11. These Asia One Pass Terms shall be governed and construed in accordance with the governing law set out in the Membership Terms and Conditions.