Terms & Conditions
1. This “NIVEA LUMINOUS630 Money Back Guarantee” (“Campaign”) organised by Beiersdorf Singapore Pte. Ltd. (“Organiser”). The Campaign applies to purchases made from 7th July 2022 to 31st August 2022 (“Campaign Period”), as evidenced by receipt.
Eligibility
2. This Campaign is open to all Singaporean citizens residing in Singapore aged 18 and above (as at the date of participation in this Campaign) holding valid Singapore National Registration Identity Card only (“Participants”).
3. The following group of persons shall not be eligible to participate in the Campaign:
Employees of the Organiser including its affiliated and related companies and their immediate family members (children, parents, brothers and sisters, including spouses); and/or representatives, employees, servants and/or agents of advertising and/or promotion service providers of Organiser including its affiliated and related companies, and their immediate family members (children, parents, brothers and sisters including spouses).
Mechanics
4. Participants must purchase any of the NIVEA Luminous630 product listing as below in a single receipt at any participating Watsons outlets located in Singapore, Watsons Singapore Online, Shopee OR Lazada during the Money Claim Back Period and must use the Product every day for 28 days (4 weeks). The purchase date, which is evidenced by the date of a receipt, will be taken as the first day and the 28th day from the purchase date will be taken as the last day (“Trial Period”). Upon using the Product for such consecutive 28 days, if Participants are not satisfied with the result, they can simply return the Product within 28 days from the last day of the Trial Period.
a. PLU- 31968 NIVEA Luminous630 AntiDark-Spot Serum 30ml, OR
b. PLU- 31971 NIVEA Luminous630 AntiDark-Spot Even Tone Night Cream 50ml, OR
c. PLU 31969 NIVEA Luminous630 Anti Dark Spot Serum 30ml + NIVEA Luminous630 AntiDark-Spot Even Tone Night Cream 50ml
Each receipt (“Proof of Purchase”) can only be used once and considered as one (1) valid refund only. Participants will be refunded once only throughout the Campaign Period. Refund submission with same Participants are not eligible.
5. To obtain the refund of the purchased price for the Product, Participants must submit the Product with the following items (“Items”) to the Organiser, provide supporting documents and fill up the refund form at https://forms.gle/wcXd1t5eN8S4NMgr9
a. Original receipt showing the retailer and date of purchase of the Product. Photocopies of original receipts will not be accepted. Receipts, which are issued outside of the Campaign Period are strictly not allowed.
b. Participants must write his/her full name as per ID and contact number on the original receipt for verification purposes.
c. Participants to write a brief but clear explanation on why he/she feels dissatisfied with the results with one (1) photo of the first day and the 28th day each.
d. The used Product in their original packaging must have at least 50% of the remaining content. If the quantity of the content returned is less than half the content purchased, the Participants will not be entitled to the money back claim.
e. Submissions for the claim, which do not include any of the items listed in a) – d) above will be rejected.
6. The original receipt and used Products are to be couriered via registered mail to the following address. The return cost is borne by Participants:
Attention to: Nic Lim (on behalf of Beiersdorf Team)
Iconic Management
Block 73, Oxley Bizhub 1 (lobby 5)
73 Ubi Road 1 #05-57
Singapore 408733
(HP: 92263007)
7. All claims must be delivered to the Organizer at the address stated in item 6 within 28 days commencing from the last day of Trial Period (please refer to item 4).
8. Participants are only allowed to the money back claim of one (1) of NIVEA Luminous630 AntiDark-Spot Serum 30ml, OR NIVEA Luminous630 AntiDark-Spot Even Tone Night Cream 50ml, OR NIVEA Luminous630 Anti Dark Spot Serum 30ml + NIVEA Luminous630 AntiDark-Spot Even Tone Night Cream 50ml as described in item 4.
9. Refunds are not applicable for other variants of NIVEA Luminous630 products.
Refund
10. The Organiser will refund the actual purchase price paid for the Product as evidenced by the original receipt provided by the Participants.
11. The Organiser will use reasonable endeavours to provide refunds within 30 days from the date of receipt of items 5 as listed above.
12. The refund will be paid in Singapore Dollar via bank transfer to the Participant’s bank account.
Disqualification
13. All claims received out of the Purchase Period shall automatically be rejected.
14. Claim will be rejected for multiple submissions using the same receipt number.
15. The Organiser reserves the right to disqualify and/or exclude Participants and/or revoke the refund if: -
f. The Participant is ineligible or does not meet any of the eligibility criteria set out in the above;
g. The Participant does not provide the required details upon receiving the request/notification from the Organiser; the Participant breaches the terms and conditions or other rules and regulations of this
h. Campaign or violated any applicable laws or regulations; and/or
i. in the Organiser’s sole determination, it believes that the Participant has attempted to undermine the operation of the Campaign by fraud, cheating or deception; or
Privacy Notice
16.1. By participating in the Campaign, you consent for Beiersdorf Singapore Pte. Ltd. and any of its holding, subsidiary or related companies as defined in the Companies Act 2016 (“Beiersdorf Singapore”) and service providers, agents and contractors who provide administrative and business support to us and act on our behalf (“Authorised Third Parties”) (collectively “Organiser”, “us”, “we” or “our") to process your personal information provided in the Campaign Entry for purposes of the Campaign.
16.2. The Organiser may also use your personal information for purposes of contacting and sending to you marketing and promotional information or materials about our products, services, samples, any promotions, events or Campaigns organised by the Organiser. Please indicate your option on the form if you agree to the use of your personal information for this purpose.
16.3. In the event that you agree to share and disclose personal information of a person whom you intend to refer to the Organiser, you acknowledge that you have obtained the consent of that person to share and disclose his/her personal information to us and to being contacted by us.
16.4. In respect of minors or individuals not legally competent to give consent, you confirm that they have appointed you to act for them and, to consent on their behalf to the processing of their personal information in accordance with this privacy notice.
16.5. At times the Organiser may retain Authorised Third Parties to process your personal information. All such Authorised Third Parties are contractually bound to take reasonable measures to keep information secure and not to use your personal information in any way other than that which is specified here and in our Privacy Notice at https://www.nivea.com.my/about- us/privacy-policy.
16.6. The Organiser is a global company and your personal information may be transferred across borders. The Organiser will ensure that the country your data is transferred to has a similar or equivalent personal information protection laws in place, as set out in our Privacy Notice available at https://www.nivea.com.my/about-us/privacy-policy.
16.7. To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct, your personal information held by us. All your written requests or queries should be addressed to https://www.watsons.com.sg/contactUs
16.8. Please note the Organiser requires your personal information in order to process your participation in the Campaign, without which we will not be able to process your application.
16.9. We reserve the right to update and amend this privacy notice or our privacy policy from time to time.
17. In addition, and without prejudice to the terms in the Organiser’s Privacy Notice, Participants agree and consent to their personal date or information being collected, processed and used by the Organiser for:
a. the purposes of this Campaign;
b. marketing and promotional activities conducted in such manner as the Organiser see fit in any media including but not limited to any form of advertising or publicity media and materials such as audio and/or visual recordings published through newspapers, television networks, radio stations or online and digital media and on the Internet, without further express consent from the Participants. Marketing and promotion activities include without limitation the use and/or publication of any details provided in and/or in connection to the entries, as well responses and related photographs.
General Terms and Conditions
18. The Organiser reserves the right to amend the Terms and Conditions contained herein, where necessary for legal, technical or commercial reasons and any such amendments shall be effective upon posting on Nivea Facebook Page.
19. For avoidance of doubt, cancellation, termination or suspension of this Campaign by the Organiser shall not entitle the Participants to any claim or compensation against the Organiser for any and all losses or damages suffered or incurred by the Participants as a direct or indirect result of the act of cancellation, termination or suspension.
20. The Organiser’s decision on all matters relating to this Campaign, including but not limited to the eligibility to participate, the selection of the Participants for this Campaign shall be final and binding. No further correspondence, appeals, protests or attempts to dispute the same shall be entertained.
21. The Organiser’s will not be liable for any losses/damages encountered by Winners during prizes redemption.
22. This Campaign is not organised by or associated with Facebook. All Participants, however, agree to comply with all rules and regulations as may be imposed by Facebook in respect of any posting thereon.
23. Information provided by Participants will only be used for the fulfilment of this Campaign and is provided for the Organiser only, not to Facebook.
24. The terms and conditions herein shall be governed by and construed in accordance with the laws of Singapore.